5 Diamond Moving and Storage Inc

Move from Mesa, Arizona to Pahrump, Nv. They deserve a 0 rating?❗️❗️These are absolutely the worst movers❗️❗️ They will do anything to increase your moving costs❗️❗️ They don't arrive on time to pack the truck. The one driver who drove the truck was extremely unprofessional. He was more interested in flirting. A lot of my plastics totes were broken, furniture was scratched, things were broken. They have no concern for other's property. Bunch of shysters hired by Frontier Moving❗️❗️ Run as fast as you can ??❗️❗️

Move size: 2 Bedroom Home Service cost: $7768

Avoid at all costs!! They were supposed to take 2 days to pack and load our belongings. A few days before they said they could do in one day. On that day they showed up almost 4 hours late to start and went until almost midnight as we had to have it done. Then once there they told us it would cost 25% more. At that point our hands were tied and we had to pay it. Late in night everyone was tired and just dumped our stuff in boxes. Stuff is scuffed and broken. Also horrible customer service! The rudest dispatcher ever! The truck broke down and no communication! If I could give zero or negative stats I would it was that bad!! Didn’t realize about the packing until we got our stuff and if I had I would not have tipped them at all!! The unloading guys and new truck driver in Iowa were awesome though.

Move size: 3 Bedroom Home Service cost: $27000

Why isn’t there an option to give 0 stars?! One star is more than they deserve! This company is the worst! They only stay in business because moving brokers like Amerisafe contract them and the customer has no say in it! They raised the price of the move AFTER our stuff was loaded into their truck! What were our options at that point?? They were holding our stuff hostage with a “Pay up or else” mentality. Which was even more infuriating since we had far less stuff than what the quote allowed for. I had guesstimated 35 large boxes and we ended up only have 15 medium size boxes. The furniture was all accounted for properly on the quote so there was NO WAY we went over the allotted space. A complete scam and blatant money grab!

They repeatedly lied about the delivery date. Ignoring my texts phone calls but telling Amerisafe that they were leaving Las Vegas “within the next 24 hours”. This went on for several weeks!! When they finally arrived (3 weeks later!) there was only one mover. They hired a helper off of Craigslist who never showed up! My son was willing and able to help but wanted compensation since he would be doing the job that we contracted them to do! They refused. They said the one mover would do it. How could one mover bring large pieces of furniture up three flights of stairs by himself?! We were afraid he’d leave not being able to do it, so my son assisted just to get finally possession of his stuff!



I NEVER would have contracted with this company. I got screwed by Amerisafe (moving broker—another scam to stay clear of!). I will be reporting this company to the BBB because they shouldn’t be in business at this point. The dozens of one star reviews say it all!!

Move size: 1 Bedroom Home Service cost: $3500

If I could give negative stars to this scam operation, I would do so. First of all, I must compliment the actual packers and the driver - all were helpful, professional, and pleasant to work with. The office, however, lied repeatedly. This was a long distance move, NM to NC, and they lied about how much the move would cost, where the truck was on its journey east (it arrived 2 weeks later than promised), why it was delayed, and they wouldn't respond to emails with more than half-sentences which were curt and rude. For this honor, they charged us over $10K. They damaged a priceless antique and two other pieces of furniture, then offered $78 in insurance coverage because, they claimed, it was self-packed. It was not. The packers - who were, as stated, excellent - packed everything, wrapped it in bubble wrap and blankets. It was clearly damaged in the transition from the packers' truck to the warehouse, or the warehouse to the delivery driver's truck. Amerisafe, the broker, is complicit in this horrible company's performance. Neither Amerisafe nor 5 Diamonds appears to have any ethics. It is amazing to me that they are still in business. I wouldn't pee on them if they were on fire. Shysters, liars, and hucksters. Stay away!

Move size: 3 Bedroom Home Service cost: $10000